Quiz FAQ - EMR Magazine

Welcome to your Quiz FAQ

Help article and FAQ refer to the same thing

No

Yes

Which is the right title for a help article

Setting up the Document Manager

How to setup the Document Manager?

How to setup the Document Mgr

How to setup the Document Manager

Introduction of a FAQ should

not always be written

should be between 2-4 lines

should be 1-2 lines

can be as big as it the topic needs

Example that is given in a FAQ should be in

bold

bold and italics

italics

When giving an example you may

use a real life example from a client

you cannot use real life example from a client account

use a real life example from a client provided you add a disclaimer at the end of the FAQ ex: all names are fictitious and for the purposes of an example only.

Which sentences are not allowed in a FAQ

It can’t be done

This isn’t possible

That is possible

Its better to separate a long explanation into

separate paras

separate points

separate points where each point is in bold

separate each point only if each points refers to a action on the part of the user. Put each step in bold, but not the content

Explain navigation in the following format

Goto Tools | Calendar | Click on “Select Doctors”

Goto Tools|Calendar|Click on “Select Doctors”

Goto Tools>Calendar>Click on “Select Doctors”

Which is the right way to explain a step

Goto Tools | Calendar | Click on “Select Doctors”

Now let us goto the Calendar. It is the 3rd option on the top blue menu. Then goto the top left hand corner, and click Select Doctors.

How to break up long explanations

On the left hand side of the page you will get an option to enter the Email Details | click on the +button or type in the Email to field | Subject is auto-populated, type in if you want to edit the subject | add in the Content | click on Send Email. The Attachment and the Prescription are added to the Email automatically.

On the left hand side of the page you will get an option to enter the Email Details Click on the +button or type in the Email to field | Subject is auto-populated, type in if you want to edit the subject | add in the Content | click on Send Email. The Attachment and the Prescription are added to the Email automatically.

Which is the right way to explain a point in a FAQ

Allow multiple Appointments in a Timeslot: This permission allows multiple Appointment in same time slot.

Allow multiple Appointments in a Timeslot: This permission allows multiple Appointment in same time slot. So you can double book, triple book and so on.

Which is the right way to explain a point in a FAQ

Display Appointment Resource 2: This lets you select a 2nd Resource when Scheduling an Appointment. A good use is when you make an appointment with a Patient, and want to also book a Room (Resource 1) as well as a Portable Equipment (Resource 2).

Display Appointment Resource 2: This gives the permission to select the 2nd Resource while Scheduling an Appointment.

In which tense should you write the FAQs

When the user will click on Save,

When you will click on Save,

When we will click on Save,

When they will click on Save,

When highlighting areas on an image do not use the following colors

green

black

grey

white

all of the above. Preferred is red.

none of the above

The best and preferred numbering each step should be

a,b,c…

1,2,3..

i,ii,iii..

A,B,C

After you finish writing a FAQ

do not add a horizontal line, as there could be more information that we may want to add in future updates

always add a horizontal line.

A new version release note should be linked to

Coped on the Release Notes page

Have a separate FAQ of its own with the Month and year

Link the separate FAQ to past release

All of the above

Spacing for content within brackets should be as follows

This is(how it should be done)

This is( how it should be done)

This is (how it should be done )

This is ( how it should be done )

This is (how it should be done)

The only time you are allowed to elaborate on a point into 3-4 lines is when

you need to explain a difficult concept

you need to explain the direct benefits to the end user of using this feature

should be linked to a collection

spell checked

all of the above