When clinics in the UAE plan for riayati software pricing, they must look beyond license fees to deployment, customization, and support costs. Two years ago, the UAE Ministry of Health and Prevention launched the Riayati platform to connect public and private facilities and streamline patient data access (Computer Weekly).

By breaking down the components that affect Riayati costs, you’ll benchmark your clinic management solution against Malaffi and NABIDH and avoid budget surprises.

Define unified medical records

In the UAE, three systems underpin health information exchange.

What is Riayati?

Riayati is a federal initiative under MoHAP that feeds into the National Unified Medical Record program. It links with two major platforms—Malaffi (Abu Dhabi Health Data Services) and Nabidh (Dubai Health Authority)—to share patient files in real time.

How Malaffi works

Malaffi, meaning “my file” in Arabic, is Abu Dhabi’s Health Information Exchange. It connects government and private clinics across the emirate, letting providers tap into lab results, imaging, and treatment histories securely (Balsam Medico).

What is NABIDH?

NABIDH is Dubai’s counterpart, run by the Dubai Health Authority. As of April 2025, it integrates AI tools to monitor patient data security in real time (Balsam Medico). That adds an extra layer of protection for sensitive records.

Section summary

• Steps: Map your clinic’s location to the right HIE—Riayati, Malaffi, or NABIDH.
• Gotchas: Regional rules may require separate integrations and approvals.

Compare pricing components

Clinic software costs usually break into these buckets:

• License or subscription fees
• Hosting and infrastructure (cloud or on-premises)
• Customization and integration work
• Training and technical support
• Ongoing maintenance and upgrades

Most vendors quote a base price for core modules and then add fees per user, per record, or per feature. You’ll want clear line items for each category before you sign.

Section summary

• Steps: List every cost category, ask for line-item estimates.
• Gotchas: Soft fees (setup, data migration) can add 15–25% to your budget.

Estimate riayati expenses

Vision Technologies, a leading Riayati software provider, offers free installation, customization, training, and support from 9 am to 10 pm (Vision Technologies).

You usually pay extra for:

• Advanced modules (laboratory, radiology, billing)
• API calls beyond a free tier
• Premium interfaces for third-party devices (Emirate ID readers, wearables)

Check detailed options on riayati software features and confirm your infrastructure meets riayati system requirements.

Section summary

• Steps: Confirm which modules come free, which carry fees.
• Gotchas: High-volume API usage can trigger overage charges.

Budget for deployment needs

Your hosting choice affects costs and security.

• Cloud hosting plans include encryption, backup, and 99.9% uptime (Vision Technologies).
• On-premises servers mean hardware purchases and dedicated IT staff.

Don’t forget network upgrades if you need consistent bandwidth for real-time record sharing. A modest bandwidth bump (for example, from 100 Mbps to 200 Mbps) can cut sync delays in half.

Section summary

• Steps: Choose cloud or server, factor in bandwidth upgrades.
• Gotchas: Underpowered networks can stall your entire HIE workflow.

Factor support and updates

Reliable support keeps compliance intact.

• Verify update schedules—monthly bug fixes versus quarterly feature releases.
• Ask about escalation paths for emergency fixes.
• Review SLAs for guaranteed response times (for example, four hours for critical issues).

You want an agreement that preserves clinical workflows when issues pop up.

Section summary

• Steps: Review SLAs, confirm support hours.
• Gotchas: Lack of 24/7 support can delay urgent fixes.

Gather quotes and negotiate

When you’re ready to secure pricing:

1. Issue a request for proposal outlining your clinic size, modules needed, and integration points.
2. Compare 3–5 vendor bids line by line.
3. Use multi-clinic rollouts as leverage to lower per-clinic fees.
4. Negotiate caps on soft costs like data migration or extra training hours.

A clear comparison table helps you spot outlier costs and ensure apples-to-apples quotes.

Section summary

• Steps: RFP, vendor shortlist, line-item comparison.
• Gotchas: Some vendors front-load discounts and raise renewal fees later.

Quick recap and next step

1. Map your clinic to Riayati, Malaffi, or NABIDH.
2. Break costs into licenses, hosting, integration, support, and upgrades.
3. Confirm what Vision Technologies or other vendors include for free.
4. Plan network and IT budgets for deployment.
5. Set SLAs for support and patch schedules.
6. Issue RFPs, compare bids, and negotiate terms.

Pick one step to start today—whether it’s mapping your HIE scope or listing cost categories—and you’ll gain clarity on your riayati pricing forecast. You’ve got this.

Frequently asked questions

1. How much does a Riayati license cost?
Riayati connector licenses often come at no charge, especially through Vision Technologies. You usually pay extra for advanced modules or over-quota API calls.

2. Are there hosting fees for Riayati?
Cloud hosting plans with Vision Technologies include uptime guarantees and security features. If you choose on-premises, budget for servers, racks, and IT staff.

3. Do I need separate integrations for Malaffi and NABIDH?
Yes, each HIE has its own API and approval process. Clinics outside Abu Dhabi or Dubai may only need Riayati, but multi-emirate clinics will integrate with all relevant platforms.

4. What training is included in Riayati projects?
Vision Technologies offers free role-based training covering end-to-end workflows for doctors, nurses, receptionists, and billing staff.

5. How can I lower my implementation costs?
Bundle modules, seek multi-clinic discounts, and negotiate hard caps on data migration and training fees. An apples-to-apples bid comparison is your best tool.